Return Policy for Divinely Scribed

Effective Date: October 19, 2023


At Divinely Scribed, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes, despite your best intentions, you may need to return or exchange an item. To make this process as smooth as possible, we have outlined our return policy below:


Returns and Exchanges:

  • We accept returns and exchanges within 30 days from the date of purchase.
  • Items must be in their original, unused, and resalable condition to be eligible for a return or exchange.
  • Personalized or custom-made items are non-returnable unless there is a defect or error in the product.

Initiate the Return or Exchange: 

  • To start the return or exchange process, please contact our customer support team at

admin@divinelyscribed.com or (760) 544-2995. Provide your order number, the reason for the return or exchange, and any relevant details.


Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent or product defect).

Refunds and Store Credit: 

  • Upon receiving and inspecting the returned item, we will issue a refund to your original payment method or provide store credit, depending on your preference.
  • Refunds typically take 3-5 business days to process.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or refund.

Cancellations:

  • If you wish to cancel an order, please do so within 24 hours of placing the order. After this period, we may have already started processing your order.

Lost or Stolen Packages:

  • Divinely Scribed is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim. Once an item(s) has been sent to a carrier and accepted, it is out of our control. 

Contact Us:

  • If you have any questions or need assistance with your return or exchange, please reach out to our customer support team at admin@divinelyscribed.com or (760) 544-2995.

We value your trust and support and aim to provide you with the best shopping experience. Thank you for choosing Divinely Scribed for your handmade journals, notebooks, planners, and stationery needs.


Divinely Scribed

www.divinelyscribed.com

admin@divinelyscribed.com

(760) 544-2995